Product Information

Q: How do I select the right TKTX numbing cream?

A: Visit our blogs for guidance on choosing the suitable TKTX numbing cream for your needs.

Q: Why does the numbing only last for 1 hour when it’s advertised for 3-5 hours?

A: For longer-lasting numbing, ensure the cream’s thickness is 2-3 mm and cover it with a film for about 1 hour. Learn more by clicking here.

Q: What are the active ingredients in TKTX numbing cream?

A: The cream contains 5% lidocaine, 5% prilocaine, and 1% epinephrine.

Q: How long should I leave TKTX cream on before it takes effect?

A: We recommend applying the cream for 45-60 minutes for full effectiveness.

Q: Where can TKTX be applied?

A: It should be used on normal, unbroken skin for tattoos, cosmetic, laser, medical, and needle-related procedures.

Shipping

Q: How can I track my order?

A: Please log in and check your order status. We upload the tracking number after shipping. Track it at: auspost.com.au.

Q: What are the shipping durations for different regions?

A: Shipping times vary by region:

Within Australia: 1-7 business days
To North America, Western Europe, Brazil, Asia: 10-25 days
Other countries: 15-25 days

Q: Do you offer free shipping?

A: Yes, we offer free shipping for orders over $100. Express shipping is available for an additional charge.

Payment

Q: Should I pay any taxes on my order?

A: We mark the value of the package as less than $10 to avoid taxes, but customers are responsible for any taxes if imposed by customs.

Q: What are my payment options?

A: Payment can be made via cash, checks, debit cards, credit cards, mobile payments, and electronic bank transfers.

Returns & Refunds

Q: How do I return my order and get a refund?

A: Initiate a return within 7 days of delivery and follow the instructions for return and refund on our website.

Q: What if I receive an incomplete order?

A: Please check your shipping confirmation and contact us if items are missing. We will investigate and resolve the issue.

Safety

Q: Are there any side effects of using TKTX cream?

A: Irresponsible use may lead to side effects. Read the instructions carefully and consult a medical practitioner if concerned.

Q: Can I drive after using the cream?

A: Yes, the numbing effect is only skin deep and won’t affect your ability to drive.

Others

Q: How can I spot a fake TKTX cream?

A: Look for extensive customer reviews, avoid purchasing from unauthorized sellers, and check for an authentic hologram on the box.

Q: Will the cream affect the quality of a tattoo or other procedures?

A: No, our cream is water-based and does not affect the ink, tattoo, or healing process.

Q: Do I need an account to place an order?

A: Yes, your registration is automatically generated when you place your order.

Q: Why don’t you deliver to my area?

A: We are constantly expanding our delivery areas. Please register with us for updates.